GCOC · Unified Management Dashboard

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Ask UMC

Natural-language chat · Query the data warehouse · Same numbers as the dashboards · Read-only

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Network Dashboard

All stores · Revenue ranking · Recommendation conversion · Daily car & revenue trends

⏱️

Bay-Time Analytics

Service duration vs revenue · $/bay-minute · By store & by advisor · Throughput economics

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Financial Dashboard

Store P&L · COGS per car · Gross margin trends · Expense breakdown by store

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P&L Statement

Consolidated P&L · Company / Entity / Store views · PY & period comparisons · XLSX export

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Budget Planning

Next-FY what-if model — revenue & margin plus expenses, per store & network

📋

Store Scorecard

Live data · Per-store deep dive · New vs. returning · Employee breakdown · Recommendation conversion rates

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Store Leaderboard

Competitive scoreboard · Composite KPI score · Per-store rankings · TV-ready display

⭐

Customer Service

Medallia surveys · Google reviews · NPS by store · Employee leaderboard · Sentiment analysis

🛍️

Secret Shopper

Mystery shopper visits · Compliance ratings · Receipt photos · PDF reports

🧾

COGS Dashboard

Cost-of-goods-sold analysis · Per-store margin pressure · Pricing overrides · Revenue lift modeling

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FSA Restrictions

Restricted postal code areas (FSAs) for marketing · Searchable table + interactive map · 277 FSAs across all provinces

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Fleet Sales Dashboard

Fleet account performance · Prospect enrollment pipeline · New fleet alerts · Revenue by fleet account

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Goals Admin

Set service penetration targets by fiscal year · Network defaults & store overrides

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Leaderboard Settings

Configure which KPIs count · Set weights & priorities · Enable or disable metrics

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Audit Admin

Add & edit store audit entries · Date + audit % · Feeds the Audit KPI on the Store Scorecard

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Medallia Review Admin

Flag & silence reviews · Remove from scores & charts · Email notifications on silence