GCOC · Leaderboard Settings

Scoreboard Admin

⛔ Executive access required to manage scoreboard settings.

How scoring works: Each enabled KPI is scored as actual ÷ goal × 100%, then capped at that KPI's Max % (default 150). The composite "Service Goals %" is the weighted average across all enabled KPIs — a KPI with Weight 10 counts twice as much as one with Weight 5. Use a lower Max % on low-volume services (a 1% goal is exceeded on two or three sales) so they can't outweigh the services that carry real revenue. Every KPI must be linked to a goal from the database — either a column in store_goals (per-store targets) or a service code in service_goals (network-wide penetration targets). No manual goal entry.

Active KPIs — enabled

On	KPI Name	Code	Goal Source	Weight (1–20)	Max % (cap, 100–300)	Priority

⚠ You have unsaved changes. Click Save Config to apply.

Focus Service The only place this is set — the leaderboard picks it up on its next refresh

Enter one or more service codes separated by commas. The leaderboard will rank all stores by their combined penetration rate for these services.

Common codes: TR (Tire Rotation) · TCS (Transfer Case Service) · AF (Air Filter) · CAF (Cabin Air Filter) · FF (Fuel Filter)

Customer Service Score How Google reviews and Medallia surveys combine

Every Google review counts as one respondent alongside every survey: 5★ = promoter, 4★ = passive, 3★ or below = detractor. The CS Score is the NPS of that combined pool — (promoters − detractors) ÷ respondents — and the board ranks on it.

There are no minimums and no per-source weights: a respondent counts the same whether they came through Medallia or Google. Each card shows its respondent count so a small pool is visible for what it is.

Excluded Stores Kept off all three boards

Store numbers separated by commas. These stores are removed from the service, customer service and focus boards. Leave blank to include every store.