NOCR / Car
—
non-oil-change rev
Rev / Labour Hr
—
total labour hours
NOCR / Labour Hr
—
non-OC rev per hour
New Customers
—
of total cars
Avg Bay Time
—
minutes per car
Free Oil Changes
—
100% promo-covered
Top-ups
—
in Net Revenue; not in car metrics
NPS Score
—
Medallia surveys
Google Rating
—
Google reviews
Store Performance
Click column headers to sort · YoY vs same period last year
| Rank |
Store |
Cars |
Cars YoY |
Revenue |
Rev YoY |
Avg Ticket |
Ticket YoY |
NOCR/Car |
NOCR YoY |
Hours |
Rev/Hr |
Avg Bay Time |
$/Bay-Min |
Interval ✓ |
New % |
Discounts |
Bay Time vs Avg Ticket
One dot per store · dot size = car count · trend line = network-wide regression
Bay Time Buckets
Every transaction grouped by service duration · Quick Sale & top-ups excluded
| Bay Time |
Cars |
% of Cars |
Avg Duration |
Avg Ticket |
$ / Bay-Min |
Total Revenue |
Network Recommendation Conversion
Offered = declined + sold · Network-wide
| Service |
Offered |
Declined |
Sold |
Conversion |
Rate |
Store Service Penetration
Store cells vs each store’s own goal · Avg vs network goal · ■ at/above ■ below · hover a cell for the goal used
Employee Performance
Click headers to sort · NPS = % promoters − % detractors
Empty Bay Time
Capacity (bays × open hours) − occupied service time · open hours derived from employee shifts
| Store |
Capacity (bay-hrs) |
Occupied |
Empty |
Utilization |
When Are Bays Empty?
Empty bay-hours by day & hour · darker = more idle capacity
Hourly Traffic
Avg cars per slot · Day of week × hour · Helps with scheduling
Fewer
More
